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Voice over Internet Protocol, also known as “Voice over IP” and “VoIP”, is an internet technology for delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks. Other terms frequently encountered and often used synonymously with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, and broadband phone.
Three types of VoIP tools are commonly used: IP Phones,Software VoIP and Mobile and Integrated VoIP.
Because of the bandwidth efficiency and low costs that VoIP technology can provide, businesses are gradually beginning to migrate from traditional copper-wire telephone systems to VoIP systems to reduce their monthly phone costs.
VoIP solutions aimed at businesses have evolved into “unified communications” services that treat all communications—phone calls, faxes, voice mail, e-mail, Web conferences and more—as discrete units that can all be delivered via any means and to any handset, including cellphones. Two kinds of competitors are competing in this space: one set is focused on VoIP for medium to large enterprises, while another is targeting the small-to-medium business (SMB) market.
VoIP allows both voice and data communications to be run over a single network, which can significantly reduce infrastructure costs.
The prices of extensions on VoIP are lower than for PBX and key systems. VoIP switches may run on commodity hardware, such as PCs or Linux systems. Rather than closed architectures, these devices rely on standard interfaces.
VoIP can be a benefit for reducing communication and infrastructure costs. Examples include:
- Routing phone calls over existing data networks to avoid the need for separate voice and data networks.
- Conference calling, IVR, call forwarding, automatic redial, and caller ID features that traditional telecommunication companies (telcos) normally charge extra for, are available free of charge from open source VoIP implementations.
VoIP can facilitate tasks and provide services that may be more difficult to implement using the PSTN. Examples include:
- The ability to transmit more than one telephone call over a single broadband connection.
- Secure calls using standardized protocols (such as Secure Real-time Transport Protocol). Most of the difficulties of creating a secure telephone connection over traditional phone lines, such as digitizing and digital transmission, are already in place with VoIP. It is only necessary to encrypt and authenticate the existing data stream.
- Location independence. Only a sufficiently fast and stable Internet connection is needed to get a connection from anywhere to a VoIP provider.
Integration with other services available over the Internet, including video conversation, message or data file exchange during the conversation, audio conferencing, managing address books, and passing information about whether other people are available to interested parties. - Unified Communications, the integration of VoIP with other business systems including E-mail, Customer Relationship Management (CRM), and Web systems.
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